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Unable to receive emails from some senders

  • 1 reply
  • 3 have this problem
  • 3 views
  • Last reply by sfhowes

southmoondesigns
southmoondesigns
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There are two people in the same company who send me emails that I never receive. Other people in the same company have no problem. I need to be able to receive all emails from this company. What do I do to correct this issue?

There are two people in the same company who send me emails that I never receive. Other people in the same company have no problem. I need to be able to receive all emails from this company. What do I do to correct this issue?

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
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Are the missing messages sent to the Spam/Junk/Bulk folder by the controls applied by your mail service, before they reach TB? If so, you might have to whitelist or unblock these senders, through your webmail interface. The senders from that company that do reach you might be avoiding spam filtering by not having, e.g. a signature with an image.