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Server Error?

  • 2 replies
  • 0 have this problem
  • 4 views
  • Last reply by cor-el

hillarystitt
hillarystitt
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I was trying to look up the menu for Subway, and every time I try, it said there was a server error and I didn’t have permission to access the website. I disconnected my phone from my WiFi, and I turned off my Bluetooth, and it still won’t allow me to view the Subway site. It’s a food menu. I don’t understand how I don’t have permission to access a food menu website, when I’m running off of my phones cellular data. And I can’t find any privacy settings within Firefox that would block me from viewing Subway’s menu. Anyone have any ideas on how to fix this? I have an iPhone 11. I’m using Firefox as my main browser, I have for over a year now.

I was trying to look up the menu for Subway, and every time I try, it said there was a server error and I didn’t have permission to access the website. I disconnected my phone from my WiFi, and I turned off my Bluetooth, and it still won’t allow me to view the Subway site. It’s a food menu. I don’t understand how I don’t have permission to access a food menu website, when I’m running off of my phones cellular data. And I can’t find any privacy settings within Firefox that would block me from viewing Subway’s menu. Anyone have any ideas on how to fix this? I have an iPhone 11. I’m using Firefox as my main browser, I have for over a year now.

All Replies (2)

Dropa
Dropa
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You have to provide the URL that is giving the error for other to verify the issue if Browser or site or Browser+Addon causing the issues.

cor-el
cor-el
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  • Top 10 Contributor
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You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose, make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website, data for that website will be saved once again.