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Horizontal scroll arrows not appearing on Amazon Prime Video on pc using Win10

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by zeroknight

kestrelco
kestrelco
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The horizontal scroll arrows are not working on Amazon prime video using Firefox on a pc running Win10.

It hasn't worked for some time and I thought it was an Amazon problem, but I've tried other browsers and devises and it works on all of them EXCEPT Firefox.

My Firefox for pc is up to date. I have uninstalled and reinstalled twice. I have tried cntrl +/- thinking maybe I just wasn't seeing them - they're not there. All drivers are up to date.

I don't want to use another browser but i use Amazon prime video a LOT and this problem makes it nearly useless. HELP please?

The horizontal scroll arrows are not working on Amazon prime video using Firefox on a pc running Win10. It hasn't worked for some time and I thought it was an Amazon problem, but I've tried other browsers and devises and it works on all of them EXCEPT Firefox. My Firefox for pc is up to date. I have uninstalled and reinstalled twice. I have tried cntrl +/- thinking maybe I just wasn't seeing them - they're not there. All drivers are up to date. I don't want to use another browser but i use Amazon prime video a LOT and this problem makes it nearly useless. HELP please?

Chosen solution

Try to set ui.primaryPointerCapabilities = 6 on the about:config page.

https://support.mozilla.org/en-US/search/?product=firefox&w=2&q=ui.primaryPointerCapabilities

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All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Try to set ui.primaryPointerCapabilities = 6 on the about:config page.

https://support.mozilla.org/en-US/search/?product=firefox&w=2&q=ui.primaryPointerCapabilities

kestrelco
kestrelco Question owner
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Thank you! This solved the problem! Thanks much for your help!

zeroknight
zeroknight
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Do you have a touchscreen, tablet or other touch-based input devices connected to your PC?