Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Audio on certain sites plays for a split second then mutes, or doesnt play at all.

  • 3 replies
  • 0 have this problem
  • 1 view
  • Last reply by zeroknight

more options

while using the site https://animesuge.to/home and using any server other than filemoon, the audio will either play for split second and then mute, or it wont play at all. The video itself plays fine. i tried it using other browsers and it works fine, it only happens while using firefox. i tried turning off all extensions and running in troubleshoot mode but neither of these helped.

while using the site https://animesuge.to/home and using any server other than filemoon, the audio will either play for split second and then mute, or it wont play at all. The video itself plays fine. i tried it using other browsers and it works fine, it only happens while using firefox. i tried turning off all extensions and running in troubleshoot mode but neither of these helped.

All Replies (3)

more options

It works for me.

Install the Media Feature Pack if applicable.

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

more options

i tried creating a new profile or refreshing my current one and nothing changed. I'm running windows 11 and there was no option to install the media feature pack under optional features.

more options

Check the Web Console for errors (Ctrl+Shift+K).

Disable any third-party audio software that may be interfering.