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Lost my bookmarks and site passwords when I reset my Mozilla password

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

Calli de Souza
Calli de Souza
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I used Firefox Sync when I bought my new computer and it worked perfectly. This time, I had to reset my computer and forgot my password. Using my account associated email, I reset my password and my information was gone.

I used Firefox Sync when I bought my new computer and it worked perfectly. This time, I had to reset my computer and forgot my password. Using my account associated email, I reset my password and my information was gone.

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Resetting the password for the Mozilla account because you do not remember the password will remove all data stored on the Sync server because this password is used to encrypt your data locally for security reasons before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data.