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size of mailbox directory on hard drive

  • 8 replies
  • 0 have this problem
  • 9 views
  • Last reply by Wayne Mery

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Hi, my mailbox on the server is set to 5Gb. However the size of the IMAP directory of this mailbox on my hard disc is almost 22Gb. Sometimes I occured the situation that the mailbox's size on server lik 500Mb the IMAP catalogue took 80Gb of disk space. What might be the reason. Using 'cleaning' option does not help. Any thoughts? Mirek

Hi, my mailbox on the server is set to 5Gb. However the size of the IMAP directory of this mailbox on my hard disc is almost 22Gb. Sometimes I occured the situation that the mailbox's size on server lik 500Mb the IMAP catalogue took 80Gb of disk space. What might be the reason. Using 'cleaning' option does not help. Any thoughts? Mirek

All Replies (8)

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I have no idea what cleaning means, but have you turned on the expunge on exit command in server settings.

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Also, what version are you running? And what account details are shown at help > troubleshooting information?

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Matt said

I have no idea what cleaning means, but have you turned on the expunge on exit command in server settings.

Cleaning = Compact - wrong translation.

I've turned the expunge now and exit :) Nothing has changed - still 22Gb is the size of the folder...

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Wayne Mery said

Also, what version are you running? And what account details are shown at help > troubleshooting information?

This is my information:


 Application Basics
   Name: Thunderbird
   Version: 115.2.2
   Build ID: 20230912052425
   Distribution ID:
   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:115.0) Gecko/20100101 Thunderbird/115.2.2
   OS: Windows_NT 10.0 19045
   OS Theme:
   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 3
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 31.8 GB
   Disk Space Available: 68.5 GB
 Mail and News Accounts
   account1:
     Libraries
     Library
     Status
     Expected minimum version
     Version in use
     Path
     RNP (OpenPGP)
     OK
     0.17.0
     0.17.0+PR2073.MZLA.115.2.2
     C:\Program Files (x86)\Mozilla Thunderbird\rnp.dll


 Remote Processes
   Type: Count
     Isolated Web Content: 1
     Extension: 1
     GPU: 1
 Add-ons
     Name
     Type
     Version
     Enabled
     ID
       British English Dictionary (Marco Pinto)
       dictionary
       3.3.0
       true
       marcoagpinto@mail.telepac.pt
       Polish Spellchecker Dictionary
       dictionary
       1.0.20160228.1webext
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We need the detail that is in the section "Mail and News Accounts"

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Wayne Mery said

We need the detail that is in the section "Mail and News Accounts"

Wayne, here you are: ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default?

account1 (imap) poczta23199.e-kei.pl:993 SSL/TLS Encrypted password poczta23199.e-kei.pl:465 SSL/TLS Normal password true

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Mark, Wayne, any ideas what can I do with this issue?

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Find your thunderbird profile, which you can determine in Help > Troubleshooting Info.

Since you are using imap, in Windows find the largest file - probably over 10gb. Shut down Thunderbird.

Tell us the file name and size.

If the file is in a subdirectory of imapmail you should be able to delete the. For safety move it to some directory outside the profile, documents or desktop. Start up Thunderbird. Is everything good?