Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Videos will not load on FIrefox

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by hainsolo

hainsolo
hainsolo
more options

I'm having issues with videos loading on ANY webiste, YouTube ect.... This started happening very recently out of the blue. Videos work fine on Edge. Additionally, I cannot run Firefox in troubleshooting mode? It crashes. I tried "refreshing" and reinstalling Firefox to no avail. I am using AdAware AV and AVG anti viruses if it matters, I have tired disabling both and loading FIrefox, no changes.

I'm having issues with videos loading on ANY webiste, YouTube ect.... This started happening very recently out of the blue. Videos work fine on Edge. Additionally, I cannot run Firefox in troubleshooting mode? It crashes. I tried "refreshing" and reinstalling Firefox to no avail. I am using AdAware AV and AVG anti viruses if it matters, I have tired disabling both and loading FIrefox, no changes.

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Helpful?

hainsolo
hainsolo Question owner
more options

bp-d7a1efbd-ec70-4521-8173-e236f0240712 7/11/2024, 6:05 PM View bp-bb399361-2c05-4f5b-bf48-80c9f0240712 7/11/2024, 6:05 PM View


There is many other reports that Firefox will not let me submit not beginning with BP and said "failed"

Report ID Date Crashed 968a6be8-85f3-4193-b47b-3656b5840e95 7/11/2024, 6:03 PM 9fe688ae-6aaa-4ca9-8638-1cf39628b251 7/11/2024, 6:03 PM c554dbf3-2c8c-47b2-9b30-b99d35bf84c1 7/11/2024, 5:51 PM a7693e8d-480c-4a00-bfee-a98be9a54b0c 7/10/2024, 8:52 PM 4d4e1f0c-a0fd-476a-b460-609920c55e66 7/9/2024, 7:31 PM 8a5ddfa0-2f86-466f-b84e-63391b6be434 7/7/2024, 2:23 PM 8026f313-cb2c-4c25-9220-8cb20dea8b00 7/7/2024, 12:50 PM 7a79adff-3cfa-46c9-a4ef-aa62490262a8 7/7/2024, 12:48 PM 5e4dfd39-5a4b-44dd-a41a-fc4f44b2c697 7/6/2024, 6:21 PM 1d933c72-8afa-4b40-82d1-558a3ab2d04c 7/6/2024, 5:51 PM c0311a48-74a8-4ef3-8b66-2a2e82869077 7/6/2024, 5:50 PM 445ec27a-d371-411b-a541-b30186252e71 7/6/2024, 5:50 PM f3f25698-545b-463e-8f06-eefa5efe66c3 7/6/2024, 5:46 PM 57558806-d31d-4157-bdc5-6cc08c4c926d 7/6/2024, 5:42 PM de599d98-5d13-41fe-bd03-646fb03e0a4b 7/6/2024, 5:35 PM 5a6707de-69ee-42c1-8768-910b2bd139d3 7/5/2024, 3:16 PM 1a20f925-c413-40b9-a1de-258f971b14a4 7/5/2024, 3:16 PM

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.