Bug playing videos
I can't play videos on any platform. it just gets stuck buffering. Steps I've already tried: -uninstall extensions -clear cache -restart browser -restart computer -uninstall & reinstall firefox current ver. -uninstall & reinstall previous ver.
All Replies (5)
Application Basics
Name: Firefox Version: 131.0.3 Build ID: 20241011205646 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:131.0) Gecko/20100101 Firefox/131.0 OS: Windows_NT 10.0 19045 Launcher Process: Enabled Multiprocess Windows: 1/1 Fission Windows: 1/1 Enabled by default Remote Processes: 31 Enterprise Policies: Active Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false Memory Size (RAM): 15.7 GB Disk Space Available: 108 GB Pointing Devices: Mouse
Crash Reports for the Last 3 Days
Firefox Features
Name: Firefox Screenshots Version: 39.0.1 ID: screenshots@mozilla.org
Name: Form Autofill Version: 1.0.1 ID: formautofill@mozilla.org
Name: Picture-In-Picture Version: 1.0.0 ID: pictureinpicture@mozilla.org
Name: Web Compatibility Interventions Version: 133.2.20241017.92612 ID: webcompat@mozilla.org
Name: WebCompat Reporter Version: 2.1.0 ID: webcompat-reporter@mozilla.org
Remote Features
Remote Processes
Type: Isolated Web Content Count: 23
Type: GPU Count: 1
Type: Preallocated Count: 3
Type: Socket Count: 1
Type: Extension Count: 1
Type: Privileged About Count: 1
Type: RDD Count: 1
Add-ons
Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: addons-search-detection@mozilla.com
Name: AdNauseam Type: extension Version: 3.22.0 Enabled: true ID: adnauseam@rednoise.org
Name: Dark Reader Type: extension Version: 4.9.94 Enabled: true ID: addon@darkreader.org
Name: Enhancer for YouTube™ Type: extension Version: 2.0.126.1 Enabled: true ID: enhancerforyoutube@maximerf.addons.mozilla.org
Name: Forcepoint Endpoint Type: extension Version: 8.5.5578.114 Enabled: true ID: fpdlpffext2@forcepoint.com
Name: SponsorBlock for YouTube - Skip Sponsorships Type: extension Version: 5.9.4 Enabled: true ID: sponsorBlocker@ajay.app
Name: Dark Type: theme Version: 1.2 Enabled: true ID: firefox-compact-dark@mozilla.org
Name: Firefox Alpenglow Type: theme Version: 1.4 Enabled: false ID: firefox-alpenglow@mozilla.org
Active: false Stylesheets: No stylesheets found
Graphics
Features Window Device Pixel Ratios: 1 Compositing: WebRender Font Visibility Debug Info: Windows Platform Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: outOfProcess: false inProcess: true EGL_VENDOR: Google Inc. 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(Intel) -- ANGLE (Intel, Intel(R) UHD Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.101.1960) WebGL 1 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19739 git hash: 419cd2c3213b) WebGL 1 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex WebGL 2 Driver WSI Info: outOfProcess: false inProcess: true EGL_VENDOR: Google Inc. (Intel) EGL_VERSION: 1.5 (ANGLE 2.1.19739 git hash: 419cd2c3213b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_im
Windows home or pro? If Windows Pro version, try testing in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/ What security software are you running? Do you have the same issue using a different user account. If you don't have one, create it and test. i have no issues. see screenshot
pro, not an admin, and defender. inb4 the claim the company is blocking it: I can play videos in both chrome and edge. To be clear I run firefox at home and it works fine. it's just this install thats not working.
edit: I have had someone else log into a different user account and they couldn't use media players on firefox either.
Modified by john boy
What have your local IT said about the issue? Where did you get Firefox from? You can tell it's not a browser issue by testing on your personal computer at home. Can you get to YouTube home page? Any co-workers having the same issue on their computer?
Modified by jonzn4SUSE
-said it must be a bug with firefox. -mozzila download. -it is definitely an issue with the browser, just this one install -yes tho not relevant. it's not youtube, embedded players hosted on sites like amazon, reddit, twitter, etc get stuck at buffering. for example: https://www.amazon.ca/vdp/0820724919f2419999e706a08b4be0f7?ref=dp_vse_ibvc0 -not that I can tell which is what's weird. it's not associated with the account bc it doesn't play when another user logs into this computer but, I haven't bothered seeing if the uninstaller is leaving something behind
it's something with this specific install and handling embedded players.
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