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Captcha and Tokens are invalid

  • 2 replies
  • 0 have this problem
  • 4 views
  • Last reply by quyentha

quyentha
quyentha
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Hi! Every time I try to put through a credit card transaction on Firefox it gives me a "token invalid" or "invalid captcha" error message. The transactions work fine on other browsers. I have signed in to my Firefox with an account, also updated the browser. Still not working.

Any suggestions and explanations?

Thank you!

Hi! Every time I try to put through a credit card transaction on Firefox it gives me a "token invalid" or "invalid captcha" error message. The transactions work fine on other browsers. I have signed in to my Firefox with an account, also updated the browser. Still not working. Any suggestions and explanations? Thank you!

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hmm, I wonder whether this is a problem with "Total Cookie Protection"? TCP limits how sites can use "third party" or "cross-site" cookies, meaning cookies from different websites than the one you see in the address bar. Using a payment service may involve passing data back and forth between different servers, possibly requiring third party cookies.

To make an exception to TCP for a specific site, you can turn off tracking protection on the site. More info in the following articles:

Any difference?

P.S. If you aren't seeing the ReCAPTCHA challenge box/puzzle, one of your add-ons might be blocking it.

Helpful?

quyentha
quyentha Question owner
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I really appreciate the guidance, thank you! I'll give it a try and circle back. Thank you again!

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