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Issue with Video Playback While Using Mozilla VPN

  • 1 reply
  • 1 has this problem
  • Last reply by Paul

Naeem ali
Naeem ali
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I'm facing an issue where videos on various websites do not load properly when I'm using Mozilla VPN. The issue is happening on platforms like YouTube and streaming services. The videos either don’t start, or they buffer endlessly, even though the internet connection is stable. This issue only happens when the VPN is turned on, and the videos work fine when the VPN is off.

I’ve tried troubleshooting by disabling the VPN and clearing my browser cache, but the problem persists.

Could anyone provide a solution or explain why this is happening? Any help is appreciated!

URL for reference: https://allofinsta.com/aesthetic-bio-for-instagram/

Thank you in advance!

I'm facing an issue where videos on various websites do not load properly when I'm using Mozilla VPN. The issue is happening on platforms like YouTube and streaming services. The videos either don’t start, or they buffer endlessly, even though the internet connection is stable. This issue only happens when the VPN is turned on, and the videos work fine when the VPN is off. I’ve tried troubleshooting by disabling the VPN and clearing my browser cache, but the problem persists. Could anyone provide a solution or explain why this is happening? Any help is appreciated! URL for reference: https://allofinsta.com/aesthetic-bio-for-instagram/ Thank you in advance!

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Hi,

Would you please take the following steps to help our team troubleshoot the issue further?

  • Open a new tab and type in about:logging into the URL bar.
  • Set the Logging preset to Media playback.
  • Click on the Start Logging button.
  • Reproduce the bug (go to the web site that is broken for you, play the media and make the bug happen in the browser).
  • Click on the Stop Logging button when you finish capturing the bug. A new tab will open with the Firefox Profiler information.
  • Click on the Upload Local profile menu in the top right corner of the Profiler page. Tick the check box next to include hidden threads in the dialog that shows up and then click the Upload button to submit the log.
  • Share the profiler link with us so we can investigate further. The link usually starts with https://share.firefox.dev.

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