Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I lost all my shortcuts when I switched computers!

more options

I switched to a new desktop PC and lost all my shortcuts. Changed my password, and not the sync reset all my shortcuts to the new PC browser! What a huge pain in the @$$!

The hours I am going to spend TRYING to fix this mess!

I switched to a new desktop PC and lost all my shortcuts. Changed my password, and not the sync reset all my shortcuts to the new PC browser! What a huge pain in the @$$! The hours I am going to spend TRYING to fix this mess!

All Replies (2)

more options

Sync isn't a backup system it sync between device to sync server back to devices. If you want to keep your data you must backup the data to restore to the new computer so they don't get lost. This is how you backup and restore your data back to new computer so they remain on the new computer. You need to search Firefox FAQ how to backup your data, bookmark, profile, login saves to files or USB and restore them back to the new computer so they remain on the new computer. If you don't do this sync will not keep data up to date as when you sync the new computer the old sync server data will be wiped clean and new data will take it's place rendering any previous data gone.

Helpful?

more options

Hi Michael, do you have any access to your old computer (or just its hard drive/SSD), or a backup?

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.