Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I open a website I get this message "url is invalid cannot load"? Why

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

more options

When ever I open a new site it get this message "Url not valid cannot load". I have to eliminate it before the site will open.

This happened

Every time Firefox opened

== Just today

When ever I open a new site it get this message "Url not valid cannot load". I have to eliminate it before the site will open. == This happened == Every time Firefox opened == Just today

All Replies (1)

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears. You can use "Disable all add-ons" on the Safe mode start window. You have to close and restart Firefox after each change via "File > Exit" (on Mac: "Firefox > Quit")