Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 3.6.3, running in Windows 7, won't save my passwords.

  • 5 replies
  • 22 have this problem
  • 8 views
  • Last reply by cor-el

more options

Issue

I have another kind of problem with Firefox

Description

I'm operating in Windows 7 and recently upgraded to Firefox 3.6.3. I can no longer save my passwords. I've tried the fixes on line, but they make no sense.

This happened

Every time Firefox opened

I upgraded to 3.6.3

Troubleshooting information

 Application Basics
       Name
       Firefox
       Version
       3.6.3
       Profile Directory
         Open Containing Folder
       Installed Plugins
         about:plugins
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Adblock Plus
       1.2
       true
        
       BetterPrivacy
       1.47.4
       true
        
       Click&Clean
       3.6.5.0
       true
       clickclean@hotcleaner.com
       HistoryBlock
       1.3.5
       true
       historyblock@kain
       Malware Search
       0.9.1
       true
       {27c60876-b5c9-4335-b4f3-52b26782220c}
       Move Media Player
       1.0.0.071303000006
       true
       moveplayer@movenetworks.com
       PlacesCleaner
       0.3.5.2
       true
       PlacesCleaner@sto.tw
       WOT
       20100503
       true
        
       Password Exporter
       1.2
       true
        
 Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.history_expire_days.mirror
       180
       browser.history_expire_days_min
       30
       browser.places.importBookmarksHTML
       false
       browser.places.smartBookmarksVersion
       2
       browser.startup.homepage
       http://www.yahoo.com
       browser.startup.homepage_override.mstone
       rv:1.9.2.3
       extensions.lastAppVersion
       3.6.3
       network.cookie.prefsMigrated
       true
       places.last_vacuum
       1275323020
       print.print_printer
       Acquisition
       print.printer_Acquisition.print_bgcolor
       false
       print.printer_Acquisition.print_bgimages
       false
       print.printer_Acquisition.print_command
       print.printer_Acquisition.print_downloadfonts
       false
       print.printer_Acquisition.print_edge_bottom
       0
       print.printer_Acquisition.print_edge_left
       0
       print.printer_Acquisition.print_edge_right
       0
       print.printer_Acquisition.print_edge_top
       0
       print.printer_Acquisition.print_evenpages
       true
       print.printer_Acquisition.print_footercenter
       print.printer_Acquisition.print_footerleft
       &PT
       print.printer_Acquisition.print_footerright
       &D
       print.printer_Acquisition.print_headercenter
       print.printer_Acquisition.print_headerleft
       &T
       print.printer_Acquisition.print_headerright
       &U
       print.printer_Acquisition.print_in_color
       true
       print.printer_Acquisition.print_margin_bottom
       0.5
       print.printer_Acquisition.print_margin_left
       0.5
       print.printer_Acquisition.print_margin_right
       0.5
       print.printer_Acquisition.print_margin_top
       0.5
       print.printer_Acquisition.print_oddpages
       true
       print.printer_Acquisition.print_orientation
       0
       print.printer_Acquisition.print_pagedelay
       500
       print.printer_Acquisition.print_paper_data
       1
       print.printer_Acquisition.print_paper_height
       11.00
       print.printer_Acquisition.print_paper_size_type
       0
       print.printer_Acquisition.print_paper_size_unit
       0
       print.printer_Acquisition.print_paper_width
       8.50
       print.printer_Acquisition.print_reversed
       false
       print.printer_Acquisition.print_scaling
       1.00
       print.printer_Acquisition.print_shrink_to_fit
       true
       print.printer_Acquisition.print_to_file
       false
       print.printer_Acquisition.print_unwriteable_margin_bottom
       0
       print.printer_Acquisition.print_unwriteable_margin_left
       0
       print.printer_Acquisition.print_unwriteable_margin_right
       0
       print.printer_Acquisition.print_unwriteable_margin_top
       0
       print.printer_PDF_Writer.print_bgcolor
       false
       print.printer_PDF_Writer.print_bgimages
       false
       print.printer_PDF_Writer.print_command
       print.printer_PDF_Writer.print_downloadfonts
       false
       print.printer_PDF_Writer.print_edge_bottom
       0
       print.printer_PDF_Writer.print_edge_left
       0
       print.printer_PDF_Writer.print_edge_right
       0
       print.printer_PDF_Writer.print_edge_top
       0
       print.printer_PDF_Writer.print_evenpages
       true
       print.printer_PDF_Writer.print_footercenter
       print.printer_PDF_Writer.print_footerleft
       &PT
       print.printer_PDF_Writer.print_footerright
       &D
       print.printer_PDF_Writer.print_headercenter
       print.printer_PDF_Writer.print_headerleft
       &T
       print.printer_PDF_Writer.print_headerright
       &U
       print.printer_PDF_Writer.print_in_color
       true
       print.printer_PDF_Writer.print_margin_bottom
       0.5
       print.printer_PDF_Writer.print_margin_left
       0.5
       print.printer_PDF_Writer.print_margin_right
       0.5
       print.printer_PDF_Writer.print_margin_top
       0.5
       print.printer_PDF_Writer.print_oddpages
       true
       print.printer_PDF_Writer.print_orientation
       0
       print.printer_PDF_Writer.print_pagedelay
       500
       print.printer_PDF_Writer.print_paper_data
       1
       print.printer_PDF_Writer.print_paper_height
       11.00
       print.printer_PDF_Writer.print_paper_size_type
       0
       print.printer_PDF_Writer.print_paper_size_unit
       0
       print.printer_PDF_Writer.print_paper_width
       8.50
       print.printer_PDF_Writer.print_reversed
       false
       print.printer_PDF_Writer.print_scaling
       1.00
       print.printer_PDF_Writer.print_shrink_to_fit
       true
       print.printer_PDF_Writer.print_to_file
       false
       print.printer_PDF_Writer.print_unwriteable_margin_bottom
       0
       print.printer_PDF_Writer.print_unwriteable_margin_left
       0
       print.printer_PDF_Writer.print_unwriteable_margin_right
       0
       print.printer_PDF_Writer.print_unwriteable_margin_top
       0
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.timeSpan
       0
       security.warn_viewing_mixed
       false

Firefox version

3.6.3

Operating system

Windows 7

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

Plugins installed

  • -npmnqmp 071303000006
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
  • Shockwave Flash 10.0 r45
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
== Issue == I have another kind of problem with Firefox == Description == I'm operating in Windows 7 and recently upgraded to Firefox 3.6.3. I can no longer save my passwords. I've tried the fixes on line, but they make no sense. == This happened == Every time Firefox opened == I upgraded to 3.6.3 == == Troubleshooting information == Application Basics Name Firefox Version 3.6.3 Profile Directory Open Containing Folder Installed Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Adblock Plus 1.2 true BetterPrivacy 1.47.4 true Click&Clean 3.6.5.0 true clickclean@hotcleaner.com HistoryBlock 1.3.5 true historyblock@kain Malware Search 0.9.1 true {27c60876-b5c9-4335-b4f3-52b26782220c} Move Media Player 1.0.0.071303000006 true moveplayer@movenetworks.com PlacesCleaner 0.3.5.2 true PlacesCleaner@sto.tw WOT 20100503 true Password Exporter 1.2 true Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.history_expire_days.mirror 180 browser.history_expire_days_min 30 browser.places.importBookmarksHTML false browser.places.smartBookmarksVersion 2 browser.startup.homepage http://www.yahoo.com browser.startup.homepage_override.mstone rv:1.9.2.3 extensions.lastAppVersion 3.6.3 network.cookie.prefsMigrated true places.last_vacuum 1275323020 print.print_printer Acquisition print.printer_Acquisition.print_bgcolor false print.printer_Acquisition.print_bgimages false print.printer_Acquisition.print_command print.printer_Acquisition.print_downloadfonts false print.printer_Acquisition.print_edge_bottom 0 print.printer_Acquisition.print_edge_left 0 print.printer_Acquisition.print_edge_right 0 print.printer_Acquisition.print_edge_top 0 print.printer_Acquisition.print_evenpages true print.printer_Acquisition.print_footercenter print.printer_Acquisition.print_footerleft &PT print.printer_Acquisition.print_footerright &D print.printer_Acquisition.print_headercenter print.printer_Acquisition.print_headerleft &T print.printer_Acquisition.print_headerright &U print.printer_Acquisition.print_in_color true print.printer_Acquisition.print_margin_bottom 0.5 print.printer_Acquisition.print_margin_left 0.5 print.printer_Acquisition.print_margin_right 0.5 print.printer_Acquisition.print_margin_top 0.5 print.printer_Acquisition.print_oddpages true print.printer_Acquisition.print_orientation 0 print.printer_Acquisition.print_pagedelay 500 print.printer_Acquisition.print_paper_data 1 print.printer_Acquisition.print_paper_height 11.00 print.printer_Acquisition.print_paper_size_type 0 print.printer_Acquisition.print_paper_size_unit 0 print.printer_Acquisition.print_paper_width 8.50 print.printer_Acquisition.print_reversed false print.printer_Acquisition.print_scaling 1.00 print.printer_Acquisition.print_shrink_to_fit true print.printer_Acquisition.print_to_file false print.printer_Acquisition.print_unwriteable_margin_bottom 0 print.printer_Acquisition.print_unwriteable_margin_left 0 print.printer_Acquisition.print_unwriteable_margin_right 0 print.printer_Acquisition.print_unwriteable_margin_top 0 print.printer_PDF_Writer.print_bgcolor false print.printer_PDF_Writer.print_bgimages false print.printer_PDF_Writer.print_command print.printer_PDF_Writer.print_downloadfonts false print.printer_PDF_Writer.print_edge_bottom 0 print.printer_PDF_Writer.print_edge_left 0 print.printer_PDF_Writer.print_edge_right 0 print.printer_PDF_Writer.print_edge_top 0 print.printer_PDF_Writer.print_evenpages true print.printer_PDF_Writer.print_footercenter print.printer_PDF_Writer.print_footerleft &PT print.printer_PDF_Writer.print_footerright &D print.printer_PDF_Writer.print_headercenter print.printer_PDF_Writer.print_headerleft &T print.printer_PDF_Writer.print_headerright &U print.printer_PDF_Writer.print_in_color true print.printer_PDF_Writer.print_margin_bottom 0.5 print.printer_PDF_Writer.print_margin_left 0.5 print.printer_PDF_Writer.print_margin_right 0.5 print.printer_PDF_Writer.print_margin_top 0.5 print.printer_PDF_Writer.print_oddpages true print.printer_PDF_Writer.print_orientation 0 print.printer_PDF_Writer.print_pagedelay 500 print.printer_PDF_Writer.print_paper_data 1 print.printer_PDF_Writer.print_paper_height 11.00 print.printer_PDF_Writer.print_paper_size_type 0 print.printer_PDF_Writer.print_paper_size_unit 0 print.printer_PDF_Writer.print_paper_width 8.50 print.printer_PDF_Writer.print_reversed false print.printer_PDF_Writer.print_scaling 1.00 print.printer_PDF_Writer.print_shrink_to_fit true print.printer_PDF_Writer.print_to_file false print.printer_PDF_Writer.print_unwriteable_margin_bottom 0 print.printer_PDF_Writer.print_unwriteable_margin_left 0 print.printer_PDF_Writer.print_unwriteable_margin_right 0 print.printer_PDF_Writer.print_unwriteable_margin_top 0 privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 security.warn_viewing_mixed false == Firefox version == 3.6.3 == Operating system == Windows 7 == User Agent == Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 == Plugins installed == *-npmnqmp 071303000006 *Adobe PDF Plug-In For Firefox and Netscape "9.3.2" *Shockwave Flash 10.0 r45 *NPRuntime Script Plug-in Library for Java(TM) Deploy

All Replies (5)

more options
more options

I have already clicked "save passwords" long ago, and that hasn't made any difference. I get the box at the top of the browser that asks if I want to save this password, but when I click it, nothing happens. However, if I choose "save later" or "never", that works fine. There has to be something better than the oblique threads I get sent to troubleshoot this.

more options

Do you see any passwords in the Firefox Password Manager? Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"

If not then delete key3.db and signons.sqlite as suggested in the Troubleshooting section. http://kb.mozillazine.org/Password_Manager (Troubleshooting)

You need to set a new Master Password after renaming or deleting key3.db and you lose all your currently saved passwords. See also Use a Primary Password to protect stored logins and passwords

more options

I have the same problem and I can verify that all of my passwords are still in the database. Also on some web sites, if I type in the user ID and then press TAB, Firefox then suddenly remembers it knows the password.

more options

Make sure that you not run Firefox in Private Browsing - Use Firefox without saving history mode. You are in Private Browsing mode if you see "Tools > Stop Private Browsing".