Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes when I load individual stock charts in Google Finance

  • 9 replies
  • 111 have this problem
  • 6 views
  • Last reply by steve-27

more options

Starting about 3 weeks ago, whenever I load Google Finance and load an individual stock chart, firefox crashes. All instances of the browser crash, so it is very disruptive.

There are certain stock charts that cause crashes more often than others, but it happens several times each day with different charts.

Thanks for any help you can provide.

Starting about 3 weeks ago, whenever I load Google Finance and load an individual stock chart, firefox crashes. All instances of the browser crash, so it is very disruptive. There are certain stock charts that cause crashes more often than others, but it happens several times each day with different charts. Thanks for any help you can provide.

All Replies (9)

more options

"StockFox " looks like it might be connected to your stocks; Try running FF in Safe Mode, and see if that works. If it does, it's probably StockFox.

more options

Oops, I missed ZapTrade, it could be that too...

more options

Loaded FF in safe mode. The problem is with a Plugin called Shockwave Flash 10.1.53.64.

This plugin is critical for many websites I use so disabling it is not an option.

What would you recommend - most stock charts in Google Finance are fine, but every day there are a few that consistently crash the browser.

Thank you

more options

See http://kb.mozillazine.org/Firefox_crashes and Troubleshoot Firefox crashes (closing or quitting unexpectedly) .......... If you have submitted Breakpad crash reports then it might help if you post the IDs of one or more Breakpad crash reports.

You can find the IDs of the submitted crash reports on the about:crashes page.

You can open the about:crashes page via the location bar, just like you open a website.

See: http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter) and [[Mozilla Crash Reporter|Mozilla Crash Reporter:Breakpad]]

more options

Thanks Cor-El. I don't actually get a message from Firefox that it has crashed. The current window (google finance) just freezes and then I have to use windows to force-close firefox. Then when firefox reloads, it asks me if I want to re-load the windows that were open when I force-closed it.

Does this help? surely someone else has had this problem.

more options
more options

I did that (Loaded FF in safe mode). The problem is with a Plugin called Shockwave Flash 10.1.53.64. but I can't disable that since I use it every day (including for google finance).

i've installed the latest version of FF and of the plugin and i still have the problem.

any other ideas?

more options

I started having this problem a few months ago. I know it crashes IE too, so it isn't specifically a Firefox problem. Somehow shockwave/flash is crashing in both browsers on this page. It crashes in safe mode as well, but the chart simply doesn't load unless i have the flash addon enabled.

Win7/64Bit Firefox 7

more options

I had this same problem - but I figured out that it could be fixed by removing the "technicals" (such as moving averages, etc.) from the individual charts. There is a button below the chart to turn these off - you'll probably have to let flash time out and crash before you can click it, though. Hope this works for you!