Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My bookmarks will NOT work. Can't OPEN, can't ADD - NOTHING!!!

  • 3 replies
  • 22 have this problem
  • 3 views
  • Last reply by Taylors

more options

Been using Firefox on my Mac for a couple of years. Last few days, my bookmarks have completely stopped. I can't open, can't add new bookmarks, can't edit... nothing.

Tried changing themes, clearing cache, restarting... nothing is working.

Please help!!!

Been using Firefox on my Mac for a couple of years. Last few days, my bookmarks have completely stopped. I can't open, can't add new bookmarks, can't edit... nothing. Tried changing themes, clearing cache, restarting... nothing is working. Please help!!!

All Replies (3)

more options

It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and themes and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.

If the problem does not disappear when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.

more options

Still not working... Tried turning off all plug-ins, themes and add-ons. No difference. Then re-started computer in Safe Mode, and that didn't work either.

Any other ideas?

more options

Oh, and it's definitely a Firefox issue... Safari is working fine!

This is a real pain, as I work for myself online, and use Firefox as my default browser.