Firefox unstable closes often
Hi, I quiet enyoy your web browser but the recent 3.6.8 version is unsatble on my laptop. the browser just closes often . So I uninstalled the program & read your support notes & deleted my profile in the appdata.
then re-installed the program didn't resolve the issue & error displayed said firefox version still running . checked task bar & no programs running
I uninstallesd & re-installed again & same error.
Please advise on solution, having to resort to internet explorer is no fun I can send you a screen dump of the error displayed if you like what is the email address?
cheers
chris
All Replies (4)
It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and themes and this one for plugins.
If you need support for one of your add-ons, you'll have to contact its author.
If the problem does not disappear when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.
If I had to disable all the plugins I'd just switch to chrome, it's faster
I use ff for the plugins, the only reason....
As I said, it's just for diagnostic purposes.