Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox is corrupting the viewing process on my bank statements

  • 2 replies
  • 6 have this problem
  • 10 views
  • Last reply by Helper7677

Lbuild
Lbuild
more options

I am attempting to continue using Firefox as my default browser, but, it is corrupting the ability to view my bank statements with Santander?Alliance and leicester Comercial banking. Is this a known problem? Do I have to revert to IE?

I am attempting to continue using Firefox as my default browser, but, it is corrupting the ability to view my bank statements with Santander?Alliance and leicester Comercial banking. Is this a known problem? Do I have to revert to IE?

All Replies (2)

DaveRo
DaveRo
more options

Santander's site claims to support Firefox 3.5 and above (link for 'technical help' on their website.)

Are these statements PDFs? Do you have a PDF reader installed? Can you download and view them rather than just viewing them in Firefox?

I would contact Santander if it doesn't work

Helper7677
Helper7677
more options

You have a PDF plugin installed, but it may need to be updated.

  • Adobe PDF Plug-In For Firefox and Netscape
  1. Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
    • Note: plugin check page does not have information on all plugin versions
  2. Update Adobe Reader (PDF plugin):
    • From within your existing Adobe Reader (if you have it already installed):
      • Open the Adobe Reader program from your Programs list
      • Click Help > Check for Updates
      • Follow the prompts for updating
      • If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
    • Download complete installer (if you do NOT have Adobe Reader installed):
      • Use Firefox to download and SAVE the installer to your hard drive from the link in the article below
      • On the Adobe page, un-check any extra items (i.e. Free McAfee® Security Scan Plus) then click Download button
      • If you see message just under tabs, DO NOT click the Allow button, instead click below that where it says "click here to download".
      • Click "Save to File"; save to your Desktop (so you can find it)
      • After download completes, close Firefox
      • Click the installer you just downloaded and allow the install to continue
        • Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator"
      • Download link and more information: https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader
    • After the installation, start Firefox and check your version again.

You need to update your plug-ins. It is important to keep them updated due to continuing security fixes and improvements in those plug-ins:

  • Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers
  1. Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
    • Note: plugin check page does not have information on all plugin versions
  2. Update Java: https://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox