Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am having a problem when downloading a file. What can I do?

more options

Today (April 8, 2011) when I tried to download a file (.zip) firefox froze. When firefox got to the download window (i.e where you choose to save the file onto you computer) it froze. It wouldn't save the file, nor would it let me close the download window and cancel the download. This has happen twice this year. I had to force quit the program. I am on the latest version of Mac OS X and firefox 3.6.16.

Today (April 8, 2011) when I tried to download a file (.zip) firefox froze. When firefox got to the download window (i.e where you choose to save the file onto you computer) it froze. It wouldn't save the file, nor would it let me close the download window and cancel the download. This has happen twice this year. I had to force quit the program. I am on the latest version of Mac OS X and firefox 3.6.16.

All Replies (1)

more options

See this article: Firefox Hangs


Note: If anyone's reply has solved your problem, then please mark that reply as "Solved It" to the right of that reply after logging in your account. It will help us to concentrate on new questions.