Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot create an account. When I am asked to prove am no robot, I see no phrase or place to put one in

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by Ibai

silverz51
silverz51
more options

When I try to set up sync on the desktop, I could not get past the question about not being a robot. There is no clue about what to do. When I click on "next" it says "wrong answer" (or similar phrase). and I cant get past that. Also, both, the iphone and the desktop generate different passcodes and suggest entering these codes in the other device, but there is no field to enter these codes in?!? Obviously something is amiss either in my hardware or my procedure. I try to do as the instructions suggest, but it's not possible. Is like me asking you to enter the secret code shown, but there is nothing shown and no place to enter it anyway.

When I try to set up sync on the desktop, I could not get past the question about not being a robot. There is no clue about what to do. When I click on "next" it says "wrong answer" (or similar phrase). and I cant get past that. Also, both, the iphone and the desktop generate different passcodes and suggest entering these codes in the other device, but there is no field to enter these codes in?!? Obviously something is amiss either in my hardware or my procedure. I try to do as the instructions suggest, but it's not possible. Is like me asking you to enter the secret code shown, but there is nothing shown and no place to enter it anyway.

All Replies (1)

Ibai
Ibai
  • Administrator
more options

Hi silverz,

Some users report issues with ReCaptcha (the mechanism we use to prove you are not a robot) when JavaScript settings and preferences for interactive web pages is not enabled. Check the article to understand how to enable it.

Also, make sure that your antivirus system is not blocking the module.

If none of them are the case, try to access Firefox Diagnose Firefox issues using Troubleshoot Mode to ensure none of your add ons is affecting this behavior.

Let me know if this helps or not.