Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mail no longer works right through att.my.yahoo on Firefox.

  • 1 reply
  • 45 have this problem
  • 1 view
  • Last reply by ginnyp

ginnyp
ginnyp
more options

I use att.my.yahoo.com to access several e-mail accounts. Recently (perhaps about the time I upgraded to Firefox 5 or 5.0.1), I started having trouble after going to mail. I now get a different screen that says “A new look! We’ve improved the way you Sign-In to att.net.” That’s fine, but when I try to sign in, it tells me my password has expired and I need to change it. On another e-mail account, it can’t even find the account at all. When I try to go to “member center,” I have the same problems. One would think this might be an AT&T or Yahoo problem, but all is well when working in Safari or even Explorer. I have emptied Firefox cache and removed any cookies that seem to apply, but neither has helped. What else can be done to fix this?

I use ''att.my.yahoo.com'' to access several e-mail accounts. Recently (perhaps about the time I upgraded to Firefox 5 or 5.0.1), I started having trouble after going to mail. I now get a different screen that says “A new look! We’ve improved the way you Sign-In to att.net.” That’s fine, but when I try to sign in, it tells me my password has expired and I need to change it. On another e-mail account, it can’t even find the account at all. When I try to go to “member center,” I have the same problems. One would think this might be an AT&T or Yahoo problem, but all is well when working in Safari or even Explorer. I have emptied Firefox cache and removed any cookies that seem to apply, but neither has helped. What else can be done to fix this?

All Replies (1)

ginnyp
ginnyp Question owner
more options

Strange - never saw any answer(s) on this, but it suddenly started working OK. I clicked into e-mail through Firefox instead of Safari (by accident) a couple of days ago, and it has worked ever since! Guess there really was a problem that Firefox fixed!