Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I download something with Firefox, it show the progress but when it's finished, the file that i downloaded dissapears.

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

more options

While downloading something with Firefox, i can see the file in the downloads folder while it's downloading but as when it's complete, the file dissapears.

While downloading something with Firefox, i can see the file in the downloads folder while it's downloading but as when it's complete, the file dissapears.

Chosen solution

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

Read this answer in context 👍 0

All Replies (3)

more options

Chosen Solution

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

more options

Thank you very much. I disabled the firefox virus scan by setting the browser.download.manager.scanWhenDone to false in about:config.

more options

You're welcome