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cannot get back to original screen

melid
melid
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I have trouble accessing the Cablevision.com website under Firefox and I don’t have this problem with I.E. I have seen this problem only on this one website. I have tried this using my Windows 7 laptop and my two XP computers. The problem is that it requires me to click on a link in screen A. This gets me to a screen with a PDF document (says pdf action) and I then get back to the original screen A (slightly modified). In the pdf screen, I have to click on the X in the top right of the screen i.e.. But if I’m in Firefox, this “bounces me out” altogether. When in I.E., I don’t have this problem i.e. I’m able to get back to screen A automatically. Thus Firefox doesn’t know to get back to screen A (slightly modified).. p.s.-I just now cleared both History and Cache and it didn’t help. I’m on Firefox version 3.6.22.

I have trouble accessing the Cablevision.com website under Firefox and I don’t have this problem with I.E. I have seen this problem only on this one website. I have tried this using my Windows 7 laptop and my two XP computers. The problem is that it requires me to click on a link in screen A. This gets me to a screen with a PDF document (says pdf action) and I then get back to the original screen A (slightly modified). In the pdf screen, I have to click on the X in the top right of the screen i.e.. But if I’m in Firefox, this “bounces me out” altogether. When in I.E., I don’t have this problem i.e. I’m able to get back to screen A automatically. Thus Firefox doesn’t know to get back to screen A (slightly modified).. p.s.-I just now cleared both History and Cache and it didn’t help. I’m on Firefox version 3.6.22.

All Replies (1)

David Tenser
David Tenser
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I can't reproduce this, probably because I need an account on the site or because I don't understand your explanation. But this sounds like this is a problem with the website itself, cablevision.com. It could be that the web developers of the site only cared to ensure this works in IE, not for other standards compliant browsers.

If you have support from cablevision, you might want to consider contacting them about the problem?