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Firefox crashes

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by John99

DrHGiggles
DrHGiggles
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Firefox crashes whenever loading an actual site. I had to use Google chrome to even submit this, because it crashed on the crash site. If I pull up just Google.com, it loads fine. But once I search something, it crashes. I even tried in safe mode, & it still crashed. I've tried wiping out my computer of Mozilla & re-installing it, but that still didn't help. Mozilla is the only internet that I want to use. Can anyone help?

Firefox crashes whenever loading an actual site. I had to use Google chrome to even submit this, because it crashed on the crash site. If I pull up just Google.com, it loads fine. But once I search something, it crashes. I even tried in safe mode, & it still crashed. I've tried wiping out my computer of Mozilla & re-installing it, but that still didn't help. Mozilla is the only internet that I want to use. Can anyone help?

All Replies (1)

John99
John99
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The problem could be malware. You have probably already discovered firefox crashes and have managed to provide one

Crash ID

bd93bc26-e338-4e9d-a88e-70c322110928
Crash signature [@ RtlpWorkerCallout ]

have you also seen http://kb.mozillazine.org/Breakpad#Location_of_crash_reports which is useful if firefox crashes whilst you are looking into crashes.

The crash ID was listed in a bug(599354) as being possibly malware related.

If you get continuing crashes and any new crash IDs please post them

It would make sense to do full scans of your computer multiple with up-to date AV software, and tools. Please say what you used and what version any such software is.

Modified by John99