Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot close Firefox to uninstall it.

Wistarla
Wistarla
more options

I cannot close Firefox to uninstall it. It does not appear to be open anywhere. The program will also not open. How do I get rid of this program. Trying to unistall it through the controll panel does not work, it says I must close the program first. I need to get rid of it, please help me.

I cannot close Firefox to uninstall it. It does not appear to be open anywhere. The program will also not open. How do I get rid of this program. Trying to unistall it through the controll panel does not work, it says I must close the program first. I need to get rid of it, please help me.

All Replies (1)

David McRitchie
David McRitchie
more options

You will have to terminate Firefox from the "Processes" tab of the Windows Task Manager not the "Applications" tab. Then select firefox.exc and use the right-click context menu to "End Process" or use the "End Process" button on the selected process.

Windows 7 keyboard shortcut "Ctrl+Shift+Esc" will go directly to the Windows Task Manager and reopen the last tab that you had open.

See item #38 Closing Firefox Properly in