Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Reference #97.67de6bd1.1321719953.4d3bcda for www.washingtonpost.com works fine in IE & Chrome tried everything in errors when loading websites Other ideas?

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

more options

When trying to load The Washington Post by either typing it in or using bookmarks, a couple of days ago I started getting this message; Reference #97.67de6bd1.1321719953.4d3bcda . This only happens in Firefox. Both 4 & 8. I have know problem getting to the site with IE or Chrome. I've tried everything in Firefox Help under error loading web sites. No joy. The problem is only with washingtonpost.com & only in Firefox.

When trying to load The Washington Post by either typing it in or using bookmarks, a couple of days ago I started getting this message; Reference #97.67de6bd1.1321719953.4d3bcda . This only happens in Firefox. Both 4 & 8. I have know problem getting to the site with IE or Chrome. I've tried everything in Firefox Help under error loading web sites. No joy. The problem is only with washingtonpost.com & only in Firefox.

All Replies (1)

more options

Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).