Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Using Windows Life or Hotmail, when attaching a file it crashes. Using Firefox 9.01. Please advise how to correct.

  • 1 reply
  • 14 have this problem
  • 8 views
  • Last reply by Hasan

lynnemccaskill
lynnemccaskill
more options

Recently when using Windows Live or Hotmail, when I try to attach a file it crashes. I am using Firefox 9.01. These are not big files. I need this feature for work. It happens about 90% of the time. If I close Firefox and start again, I can sometimes attach a file, and then the next time it will crash.

Error says plugin-container.exe has encountered a problem and needs to close. Then another window opens and says - The Silverlight plugin crashed.

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Recently when using Windows Live or Hotmail, when I try to attach a file it crashes. I am using Firefox 9.01. These are not big files. I need this feature for work. It happens about 90% of the time. If I close Firefox and start again, I can sometimes attach a file, and then the next time it will crash. Error says plugin-container.exe has encountered a problem and needs to close. Then another window opens and says - The Silverlight plugin crashed. ''[Personal information removed by moderator. Please read [[Forum and chat rules and guidelines]], thanks.]''

Modified by Chris Ilias

All Replies (1)

Hasan
Hasan
more options

Perform the suggestions mentioned in the following articles:

-> Update All your Firefox Plugins

  • https://www.mozilla.org/en-US/plugincheck/
  • When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)
  • Restart Firefox

Check and tell if its working.