Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Crashes even in Safe Mode, and eve though up to date. What to do?

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

more options

FF crashed on me 8 times yesterday. It even crashes in safe mode. I have reinstalled the latest version, but in general I keep everything up to date. My plugins were up to date, except for Microsoft Silver, which I have since updated.

I have gone through the following pages and completed the steps, yet it continues to crash:

http://support.mozilla.org/en-US/kb/avoid-crashes?redirectlocale=en-US&redirectslug=How+to+avoid+crashes

http://support.mozilla.org/en-US/kb/Firefox%20crashes#w_update-your-plugins

FF crashed on me 8 times yesterday. It even crashes in safe mode. I have reinstalled the latest version, but in general I keep everything up to date. My plugins were up to date, except for Microsoft Silver, which I have since updated. I have gone through the following pages and completed the steps, yet it continues to crash: http://support.mozilla.org/en-US/kb/avoid-crashes?redirectlocale=en-US&redirectslug=How+to+avoid+crashes http://support.mozilla.org/en-US/kb/Firefox%20crashes#w_update-your-plugins

All Replies (1)

more options

Try to uninstall (trash) and reinstall a new copy of Firefox.


You can also try some maintenance.

Try to repair the disk permissions:

Try to remove the Firefox plist file (org.mozilla.firefox.plist).

Go to "Library > Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist).