Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cannot restore a saved json file

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by Hasan

Beverleyhs
Beverleyhs
more options

I backed my bookmarks as a json file on flashdrive as I had to reinstall windows 7. Now it will not let me restore the file back into bookmarks. It says "unable to process the backup file"

I backed my bookmarks as a json file on flashdrive as I had to reinstall windows 7. Now it will not let me restore the file back into bookmarks. It says "unable to process the backup file"

All Replies (1)

Hasan
Hasan
more options

This could be a problem with the file places.sqlite

-> Locked or Damaged places.sqlite

-> Unable to Process the Backup file - Firefox

Check and tell if its working.