Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Iam unable to go from one tab back to the previous tab and in facebook I can not go from my home page to my profile page or from a game to the home page I have to go out of facebook all together and sign in again to get to the home page

  • 1 reply
  • 3 have this problem
  • 3 views
  • Last reply by cor-el

donnaraedowenhartwell
donnaraedowenhartwell
more options

I have been having this problem for three days now I tried to update my computer thinking maybe that was it but it still did not work I tried to go from castleville to my homepage and nothing happens so then I decided that I would try to go back to the facebook tab and nothing happened it was like it was frozen I had to sign out so when I went back in I tried to go to my profile page and the page seemed frozen but if I go to the side where the games are listed I can go to games but when done playing have to sign out to get back on facebook home page

I have been having this problem for three days now I tried to update my computer thinking maybe that was it but it still did not work I tried to go from castleville to my homepage and nothing happens so then I decided that I would try to go back to the facebook tab and nothing happened it was like it was frozen I had to sign out so when I went back in I tried to go to my profile page and the page seemed frozen but if I go to the side where the games are listed I can go to games but when done playing have to sign out to get back on facebook home page

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).