Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have lost the ability to upload files to a website. I have to transfer files from my computer to a web site and I get an error message "connection was reset" and the file will not upload. I try to transfer pictures and I get the same message.

  • 2 replies
  • 13 have this problem
  • 1 view
  • Last reply by offone

more options

I have to upload a scanned receipt to a website and I get the error message "connection was reset". I have uploaded these receipt for two years and last week I have had to use another browser to complete this operation. I connect to the website and do the report I must do, but I can no longer upload to this site.

I have to upload a scanned receipt to a website and I get the error message "connection was reset". I have uploaded these receipt for two years and last week I have had to use another browser to complete this operation. I connect to the website and do the report I must do, but I can no longer upload to this site.

Chosen solution

The Safe Mode did not work. However, when I downloaded the portable Firefox everything worked. Any suggestions as to where I should go now. Thank You Fire Fox does work on other websites I work with. The upload started working. I think the problem was the website.

Read this answer in context 👍 0

All Replies (2)

more options

Are you using any additional software for the uploading?

Try using Firefox in safe mode when you upload. There is no need to make changes when you see the option. Disable all plugins whilst in safe mode. Then try the uploads.

You mention elsethread that it is a work site. Have you contacted your IT department. One possibility is that the site is not recognising Firefox 10. (One temporary workaround and troubleshhooting test would be to install Firefox3.6.27 portable as an additional browser and try that.)

more options

Chosen Solution

The Safe Mode did not work. However, when I downloaded the portable Firefox everything worked. Any suggestions as to where I should go now. Thank You Fire Fox does work on other websites I work with. The upload started working. I think the problem was the website.

Modified by offone