Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I click on the Firefox Link, and it doesn't open. Have to go to Troubleshoot Capatibilty and then it opens.

  • 4 replies
  • 2 have this problem
  • 4 views
  • Last reply by supertc88

supertc88
supertc88
more options

It started doing this today after my Norton Security was updated.

My computer was restarted by Norton, and the Mozilla Firefox Windows that I had opened before were restored my Mozilla Firefox.

It started doing this today after my Norton Security was updated. My computer was restarted by Norton, and the Mozilla Firefox Windows that I had opened before were restored my Mozilla Firefox.

All Replies (4)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

I think its more likely caused by Norton. Let them know this issue

supertc88
supertc88 Question owner
more options

I tried to create an account as required, BUT it keeps doing weird things and won't accept my User Name, Password, and E-Mail address.

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

You can also try alternate suport method

supertc88
supertc88 Question owner
more options

I went there, and the guy who picked up directed me to the XFINITY web page which has a Link to download the program that I have that was updated today.

I tried to reconnect with him, but I couldn't make contact.