Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox won't load any pages/addresses that I click on/type in

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by Matt_G

iAmBacon
iAmBacon
more options

When I start Firefox, all of my toolbars and bookmarks are there, but there is only a blank white page, no start page. Also, when I click on a bookmark or try to go to a website, it doesn't work. The blank white page is still there. I've tried clicking the green arrow instead of hitting "Enter", but it still doesn't work. It even happens when I try using the search bar.

I updated the browser to the latest version (11.0, I think) and am still having the same issue.

When I start Firefox, all of my toolbars and bookmarks are there, but there is only a blank white page, no start page. Also, when I click on a bookmark or try to go to a website, it doesn't work. The blank white page is still there. I've tried clicking the green arrow instead of hitting "Enter", but it still doesn't work. It even happens when I try using the search bar. I updated the browser to the latest version (11.0, I think) and am still having the same issue.

All Replies (1)

Matt_G
Matt_G
more options

Hi iAmBacon,

Have you tried starting Firefox in Diagnose Firefox issues using Troubleshoot Mode? It sounds like there might an addon or extension that is causing some problems. If it works in Safe Mode, then follow the instructions in the Extensions and Themes troubleshooting article. It will show you how to enable them one by one until you find the culprit. Hopefully this helps!