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my webmail account freezes when I try to create a new email.

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  • Last reply by Matt_G

Art Duddles
Art Duddles
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Windows 7;Firefox 11.0. Ameritech.net email account. When I try to send a new email, I type a letter in the "TO:" line. A drop down menu opens from my contact list. I select an email address and the menu and webmail freezes. I've already contact ameritech. My webmail works in Internet Explorer correctly. The conclusion is that the problem is with Firefox. This problem started today. Last night we did have a power outage unexpectedly. I suspect that has something to do with the problem I am experiencing.

Windows 7;Firefox 11.0. Ameritech.net email account. When I try to send a new email, I type a letter in the "TO:" line. A drop down menu opens from my contact list. I select an email address and the menu and webmail freezes. I've already contact ameritech. My webmail works in Internet Explorer correctly. The conclusion is that the problem is with Firefox. This problem started today. Last night we did have a power outage unexpectedly. I suspect that has something to do with the problem I am experiencing.

All Replies (1)

Matt_G
Matt_G
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Hi dudds1,

I'd try starting Firefox in Diagnose Firefox issues using Troubleshoot Mode. If you don't have the issue while all of your add-ons, extensions, and themes are disabled, you can try adding them back in one by one until you find the culprit. You should look at the Extensions and Themes troubleshooting guide and the Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems article as well.

You could also try creating a new profile.

Hopefully this helps!