Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

"Another program on your computer would like to modify Firefox with the following add-on"

  • 2 replies
  • 13 have this problem
  • 7 views
  • Last reply by cor-el

more options

I have version 13, and I am running an Intel Mac Mini with Mac OS X v10.6.8. For the past month I have noticed that sometimes Firefox will start up with no add-ons enabled, and when I look at them in the add-ons section, there'll be nothing there. I then go to get a new add-on, install it, and then restart it and I get a gazillion tabs for each of the add-ons I had installed, all bearing this same message: "Another program on your computer would like to modify Firefox with the following add-on"

I don't know why I am getting this message and I don't know how to fix it. I do not have any anti-virus software installed. Starting Firefox in safe mode does not help at all, as even there it does not detect that there are any add-ons installed at all.

I have version 13, and I am running an Intel Mac Mini with Mac OS X v10.6.8. For the past month I have noticed that sometimes Firefox will start up with no add-ons enabled, and when I look at them in the add-ons section, there'll be nothing there. I then go to get a new add-on, install it, and then restart it and I get a gazillion tabs for each of the add-ons I had installed, all bearing this same message: "Another program on your computer would like to modify Firefox with the following add-on" I don't know why I am getting this message and I don't know how to fix it. I do not have any anti-virus software installed. Starting Firefox in safe mode does not help at all, as even there it does not detect that there are any add-ons installed at all.

All Replies (2)

more options

try to delete/rename the following files, which store information about your extensions & might have gotten corrupted, if present in your profile folder (you can access it in firefox > help > troubleshooting information): extensions.ini, extensions.cache, extensions.rdf, extensions.sqlite & extensions.sqlite-journal (they will be regenerated the next time you launch firefox).

also refer to https://support.mozilla.org/en-US/kb/Unable%20to%20install%20add-ons#w_co...

more options