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Hotmail will not automatically download new email when Hotmail window is open

  • 8 replies
  • 11 have this problem
  • 1 view
  • Last reply by jakebe2

jakebe2
jakebe2
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When logged in to Hotmail using Firefox, new emails do not automatically download. In order to see if I have new email I have to refresh the window or click the Inbox link in the window. I tested Hotmail using Internet Explorer and Avant Browser and it works correctly on both.

I cleared all cache in Firefox and it had no effect. I also started Firefox in safe mode and that had no effect.

When logged in to Hotmail using Firefox, new emails do not automatically download. In order to see if I have new email I have to refresh the window or click the Inbox link in the window. I tested Hotmail using Internet Explorer and Avant Browser and it works correctly on both. I cleared all cache in Firefox and it had no effect. I also started Firefox in safe mode and that had no effect.

Chosen solution

Firefox 13.0.1 has been released:

Read this answer in context 👍 2

All Replies (8)

philipp
philipp
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hello jakebe2, unfortunately this is a known regression in firefox 13 - there's nothing you can do on your end at the moment in order to troubleshoot the issue. but expect a fix in the coming few days...

Modified by philipp

cor-el
cor-el
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  • Top 10 Contributor
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This is a bug caused by the usage of globalStorage that is longer supported in Firefox 13+.

  • bug 736731 - Hotmail no longer auto-updates (due to "globalStorage" removal)

(please do not comment in bug reports)

jakebe2
jakebe2 Question owner
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I don't know what GlobalStorage is but will the bug be fixed soon? This is irritating not knowing when I have new email.

SafeBrowser
SafeBrowser
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Firefox 13.0.1 is scheduled to be released on Friday 2012-06-15. It will include a fix for the Hotmail issue along with a few other updates.

If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Modified by Matt_G

cor-el
cor-el
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  • Top 10 Contributor
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The bugs still have a status of new, so it is not sure that the bug will be fixed in time.

SafeBrowser
SafeBrowser
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Firefox 13.0.1 being released Friday, 2012-06-15; the items being corrected (including the Hotmail issue) are detailed here -->https://support.mozilla.org/en-US/forums/contributors/708443

  • please do not post in that forum as it is intended for contributors to discuss and share information about Firefox issues
  • that forum is NOT for posting Firefox questions or problems

Modified by SafeBrowser

SafeBrowser
SafeBrowser
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Chosen Solution

Firefox 13.0.1 has been released:

jakebe2
jakebe2 Question owner
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That update solved the problem! Thank you for your help!