Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I recently installed Java 6 update 33, and adobe flash player 11 plugin, and now can't play any videos from any website in Mozilla, but Google Chrome works.

  • 1 reply
  • 33 have this problem
  • 2 views
  • Last reply by cor-el

janekoprucki
janekoprucki
more options

Cannot play any video from any website in Mozilla after installing Java 6 update 33, and adobe flash player 11 plugin. However, I can play videos from Google Chrome and also from Internet Explorer. For example, when I'm trying to play a you tube video in Mozilla, a black screen comes up with following error message: "An error has occurred. Please try again later."

(This is like the Wizard of Oz -- when the man comes to the little window in the door and says to Dorothy, "Come back tomorrow." )

Cannot play any video from any website in Mozilla after installing Java 6 update 33, and adobe flash player 11 plugin. However, I can play videos from Google Chrome and also from Internet Explorer. For example, when I'm trying to play a you tube video in Mozilla, a black screen comes up with following error message: "An error has occurred. Please try again later." (This is like the Wizard of Oz -- when the man comes to the little window in the door and says to Dorothy, "Come back tomorrow." )

All Replies (1)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

This may be caused by a recent Flash 11.3 update.

See: