We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Opened Firefox as usual. This time a small window opened but nothing loaded. Downloaded newest version. Updated same thing. Uninstalled the old version. sme thg

  • 4 replies
  • 3 have this problem
  • 5 views
  • Last reply by cor-el

more options

Opened Firefox as usual. This time a small window opened with a tab that says "connectiing" but nothing loaded. Downloaded newest version. Updated. Same thing. Uninstalled the old version. Installed again. Same thing.

After installs it has two tabs that say "connectiing" but nothing loaded.

Toshiba Satellite running Vista

Opened Firefox as usual. This time a small window opened with a tab that says "connectiing" but nothing loaded. Downloaded newest version. Updated. Same thing. Uninstalled the old version. Installed again. Same thing. After installs it has two tabs that say "connectiing" but nothing loaded. Toshiba Satellite running Vista

All Replies (4)

more options

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

more options

Thanks, I'll try that.

more options

FF was not excepted from the firewall, so I excepted it and tried again. Same result.

more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: