Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't access some sites after doing all suggestions using FF 15 and XP SP3..What to do?

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by ideato

more options

Shut off anti-virus software, including firewall. Tried all settings of proxy selections; cleared cache, etc...all things advised on this site and elsewhere. Reset Firefox. Quit Firefox and tried IE. Nadda.

Been trying to access some sites and fix the problem for about a month, now. Hell, I can't even access mosilla forums.

Shut off anti-virus software, including firewall. Tried all settings of proxy selections; cleared cache, etc...all things advised on this site and elsewhere. Reset Firefox. Quit Firefox and tried IE. Nadda. Been trying to access some sites and fix the problem for about a month, now. Hell, I can't even access mosilla forums.

All Replies (1)

more options

Hi Punice

first try to disable JavaScript from : Firefox button (or Tools menu) > Options > Content panel > UNcheck Enable JavaScript.

if the above does not help check with a few malware/virus scan programs for virus. You need to use all programs because each detects different malware. Make sure to update each program to get the latest version before doing a scan.

http://housecall.trendmicro.com/ - Trendmicro online

http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware

http://www.superantispyware.com/ - SuperAntispyware

http://www.safer-networking.org/en/index.html - Spybot Search & Destroy

http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free

http://www.microsoft.com/windows/antivirus-partners/windows-xp.aspx

check also for a rootkit infection with TDSSKiller.

http://support.kaspersky.com/viruses/solutions?qid=208280684


thank you