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I teach online and firefox is recommended, Recently, the email functions quit working. They work with Explorer but not firefox. I want to use firefox.

puranich
puranich
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When using Firefox, I can work in LoudCloud, which is Grand Canyon University's program; however, any locations from which I send students emails, comments, answers to questions, etc., is no longer working. It works when I switch to Internet Explorer, but I want to use Firefox. It is more user-friendly. Should I re-download Firefox?

When using Firefox, I can work in LoudCloud, which is Grand Canyon University's program; however, any locations from which I send students emails, comments, answers to questions, etc., is no longer working. It works when I switch to Internet Explorer, but I want to use Firefox. It is more user-friendly. Should I re-download Firefox?

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Could you check which mail program or site is set to handle "mailto" links and try resetting it:

orange Firefox button or classic Tools menu > Options > Applications

In the search box, type or paste mailto and pause while Firefox filters the list. You should get one row with a drop-down on the right that lets you choose your mail program or site. If your program is not selected, go ahead and change it now. If it is already selected, try refreshing the setting by changing to another program or site and OK out of the dialog. Then go back and change it back.

Does that make any difference? If I have misunderstood the email feature you're trying to use, could you describe it in more detail?