Firefox crashing multiple times a day
Sometimes when I am trying to load a page (it doesn't matter if I'm just navigating a website, opening a new tab/window, or trying to load a website for the first time) firefox will just completely crash. Here are my last five crashes reports: bp-a36a60c8-1421-442e-86e2-567f72130219 2/18/2013 9:41 PM bp-cf4cae5e-5e77-4513-ae86-480c12130219 2/18/2013 9:11 PM bp-b3381532-b510-4530-86ce-17fba2130219 2/18/2013 8:20 PM bp-30222a14-69cf-48cb-8627-8bb3c2130219 2/18/2013 7:49 PM bp-706b07bf-62bc-45f2-b712-863cb2130218 2/18/2013 4:44 PM
I did try to turn off the hardware accelerator thing, but there was no change. This has been going on for at least 3 weeks now, I believe. Any help would be greatly appreciated because, at this rate, I'm going to have to switch to Chrome to save my sanity. I really do not like Chrome but at least Chrome doesn't crash all the time on me.
Chosen solution
Before I uninstalled firefox and then reinstalled, I double checked my add-ons and programs and found "Coupon Companion" as an add-on and as a program. I looked it up and it's apparently malware, so I uninstalled it. Since then, Firefox has not crashed and it's been three days since I got rid of it. Before, Firefox was crashing multiple times a day.
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Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:
- Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
- After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
- Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.
IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.
After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:
- (On 32-bit Windows) C:\Program Files\Mozilla Firefox
- (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
- Go to the Windows Start menu and click on "Computer".
- In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
- Find the "Program Files (x86)" folder or "Program Files" folder.
- On 32-bit Windows, double-click the Program Files folder to open it.
- On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
- Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.
Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
Chosen Solution
Before I uninstalled firefox and then reinstalled, I double checked my add-ons and programs and found "Coupon Companion" as an add-on and as a program. I looked it up and it's apparently malware, so I uninstalled it. Since then, Firefox has not crashed and it's been three days since I got rid of it. Before, Firefox was crashing multiple times a day.
I too have the save problem but did not solve even after reset the the firefox
hello, waqaskhan092, please ask a new question here.
Thanks in advance!