Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Flash catcher add-on is crashing all browsers

  • 4 replies
  • 1 has this problem
  • 15 views
  • Last reply by captnosweat

captnosweat
captnosweat
more options

I added on your flash cache recorder, and firefox crashed. I don't think it was added, but since then the memory keeps loading up from 25 down to 5 gb. Then I get a notice to close all programs because of low memory. And immedeately, all my browsers crash. I have restored six times, and it lasts about a day. I have cleared all caches, and ran security essentials and super antispyware each time with no results. I beleive i need to remove traces of the add-on.

I added on your flash cache recorder, and firefox crashed. I don't think it was added, but since then the memory keeps loading up from 25 down to 5 gb. Then I get a notice to close all programs because of low memory. And immedeately, all my browsers crash. I have restored six times, and it lasts about a day. I have cleared all caches, and ran security essentials and super antispyware each time with no results. I beleive i need to remove traces of the add-on.

Chosen solution

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Read this answer in context 👍 2

All Replies (4)

Andrew
Andrew
  • Moderator
more options

Please contact the developer of the add-on if it's causing Firefox to crash and most likely they will have more information on the bits left on your computer.

Also please provide us with crash ids:

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

captnosweat
captnosweat Question owner
more options

bp-f9b26f70-2d00-41f6-8e93-c9b4b21303213/21/20131:40 AMbp-7652d3c6-9fe0-4da3-af7c-328e521303213/21/20131:37 AMbp-c67f720a-5765-410c-9540-9536621303213/21/20131:35 AMbp-52bd84d2-dad7-4a38-a47f-114b921303213/21/20131:31 AMf8745c64-59c8-4c55-b4fd-98fdc1212b9c3/18/20133:56 PM4

Andrew
Andrew
  • Moderator
more options

Chosen Solution

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

captnosweat
captnosweat Question owner
more options

Did this. Seems to have solved problem.

Thanks, Jim