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firefox 19 updated and freezes

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

chirayoju
chirayoju
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Firefox automatically updated itself to version 19, now I can open the browser but whenever I go to open a new page or click on anything the top of the browser goes grey and I cant do anything, all my icons, tabs etc are grey and cannot be clicked on. I have to use control panel to close the page. Have tried re-installing and it still does the same.

Firefox automatically updated itself to version 19, now I can open the browser but whenever I go to open a new page or click on anything the top of the browser goes grey and I cant do anything, all my icons, tabs etc are grey and cannot be clicked on. I have to use control panel to close the page. Have tried re-installing and it still does the same.

Chosen solution

What happens with Firefox safe mode? Maybe an extension is acting up, or maybe hardware acceleration is causing problems.

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finitarry
finitarry
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Chosen Solution

What happens with Firefox safe mode? Maybe an extension is acting up, or maybe hardware acceleration is causing problems.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: