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every time windows is updated, firefox stops working; need to reinstall

  • 2 replies
  • 4 have this problem
  • 7 views
  • Last reply by suzauten

suzauten
suzauten
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Every time Windows (I have XP) is updated (and then the computer reboots on it's own), Firefox no longer works. I can't even open the program. I have to remove F. and then re-install F. Then F. will work. I've done this many times, over and over. Any solutions?

Every time Windows (I have XP) is updated (and then the computer reboots on it's own), Firefox no longer works. I can't even open the program. I have to remove F. and then re-install F. Then F. will work. I've done this many times, over and over. Any solutions?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Which security software (firewall, anti-virus) do you have?

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

suzauten
suzauten Question owner
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I went to Windows Security Center and sure enough, Mozilla Firefox was not included as an exception. I added it to the list of exceptions. So we'll see what happens the next time I get a Windows update. Thanks so much!