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Crashes all the time...

  • 5 replies
  • 7 have this problem
  • 2 views
  • Last reply by cor-el

DeviR
DeviR
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Firefox is crashing all the time and it's annoying. 

bp-3e6fe311-fb43-4156-a575-4877e213090202-09-201315:04
bp-cca2f339-e592-4293-89e1-d2859213090202-09-201313:04
f34cffee-f3e1-4f87-9988-70c70860b68431-08-201321:175
e67037d-4688-496d-a725-d22aead426e231-08-201303:26
bp-02792528-408c-4a7c-8935-b2e74213083030-08-201314:02
Firefox is crashing all the time and it's annoying. <pre><nowiki>bp-3e6fe311-fb43-4156-a575-4877e213090202-09-201315:04 bp-cca2f339-e592-4293-89e1-d2859213090202-09-201313:04 f34cffee-f3e1-4f87-9988-70c70860b68431-08-201321:175 e67037d-4688-496d-a725-d22aead426e231-08-201303:26 bp-02792528-408c-4a7c-8935-b2e74213083030-08-201314:02</nowiki></pre>

Modified by cor-el

All Replies (5)

kobe
kobe
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Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

DeviR
DeviR Question owner
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I've tried that before a new Firefox installation.

It's not solved.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That looks like a problem with JavaScript garbage collection (likely some memory get corrupted).

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
DeviR
DeviR Question owner
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Now it does not even recover all my firefox windows opened... 

c4534feb-525b-426b-a1a6-f50d0f50b3a1 03-09-2013 18:45 
0817b6c8-32af-470f-b965-3995eb7d34dd 02-09-2013 19:03 
7eab7589-a71d-44a9-8a1d-6cf39a477fc9 02-09-2013 19:03 
bp-3e6fe311-fb43-4156-a575-4877e2130902 02-09-2013 15:04 
bp-cca2f339-e592-4293-89e1-d28592130902 02-09-2013 13:04

Modified by cor-el

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try this startup setting to make Session Restore work more reliably.

  • Tools > Options > General > Startup: "When Firefox Starts": *"Show my windows and tabs from last time"

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: