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Adobe shockwave player crashing or hanging continually

  • 9 replies
  • 25 have this problem
  • 1 view
  • Last reply by dtaBSe

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Adobe shockwave player is always crashing when viewing random things. I have tried to update it. But I have the most current copy. I'm running the Firefox 25 and these are the most recent crash reports.

903013f1-4227-4259-96f2-fedaf9fde83a 11/4/2013 5:16 PM 66f8a9dd-4775-43af-883a-e6d787bbb0e8 11/4/2013 5:00 PM bc4091a7-caac-4880-9e12-d2993cada7d8 11/4/2013 4:59 PM bp-bffdff93-598c-4df2-99a8-124032131104 11/4/2013 4:59 PM 915a02eb-638d-4bf3-93be-536f8e78a734 11/4/2013 4:58 PM bd66b279-2002-4b09-bec5-4a011d2b022e 11/4/2013 4:58 PM b3e5083d-850c-4e8e-a497-6b0c3e3d244d 11/4/2013 1:06 PM af240777-05f8-454c-86f5-1d3ab6f89b31 11/4/2013 1:04 PM 96220ffa-5343-45a2-b771-9cfd0426ab3d 11/4/2013 12:53 PM bp-88e020c9-b0c6-46f9-b4c9-0bb502131104 11/4/2013 12:53 PM

Adobe shockwave player is always crashing when viewing random things. I have tried to update it. But I have the most current copy. I'm running the Firefox 25 and these are the most recent crash reports. 903013f1-4227-4259-96f2-fedaf9fde83a 11/4/2013 5:16 PM 66f8a9dd-4775-43af-883a-e6d787bbb0e8 11/4/2013 5:00 PM bc4091a7-caac-4880-9e12-d2993cada7d8 11/4/2013 4:59 PM bp-bffdff93-598c-4df2-99a8-124032131104 11/4/2013 4:59 PM 915a02eb-638d-4bf3-93be-536f8e78a734 11/4/2013 4:58 PM bd66b279-2002-4b09-bec5-4a011d2b022e 11/4/2013 4:58 PM b3e5083d-850c-4e8e-a497-6b0c3e3d244d 11/4/2013 1:06 PM af240777-05f8-454c-86f5-1d3ab6f89b31 11/4/2013 1:04 PM 96220ffa-5343-45a2-b771-9cfd0426ab3d 11/4/2013 12:53 PM bp-88e020c9-b0c6-46f9-b4c9-0bb502131104 11/4/2013 12:53 PM

All Replies (9)

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Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

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Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please report back soon.

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Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back soon.

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If my above doesn't work, Please try removing Adobe Shockwave from your computer and then reinstalling it.

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I'm not sure whether the first 3 posts suggested the following, so apologies if this is a duplicate.

Your crash data shows that the Protected Mode of the Flash Player plugin is active. This feature does not work correctly on all systems. Try disabling it using the steps in this Adobe support article, under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

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I too am having issues can someone please tell me how to fix this shockwave hang and crash routine?

5622ecc6-eb34-4bf3-af5f-f693b9365bde 12/4/2013 7:26 PM
bb446fa6-30ff-48ee-8fcb-e48fa733ba70 12/4/2013 7:18 PM
bp-e5885ea3-72c7-4591-8908-7691f2131205 12/4/2013 7:13 PM
004d0eca-29ea-4244-b8b9-7c83460f3e29 12/4/2013 6:47 PM
7a28555b-5e0d-49bc-8a11-b8c7032aab43 12/4/2013 6:23 PM
a1e5cff8-11d8-46e4-8d35-788c6e2764ab 12/4/2013 6:06 PM
4171f7be-3901-480d-9770-1edb6c4f04c0 12/4/2013 6:01 PM
544287b9-9435-477d-8223-fe22410f14cf 12/4/2013 4:20 PM
1586bc41-25f2-4982-a813-b3202af745d9 12/4/2013 4:06 PM
f1c1881f-37fe-41aa-a298-6e63c8a43852 12/4/2013 2:30 PM
08ac21dd-c8c3-4caa-a85e-01f733a55347 12/4/2013 1:48 PM
cac1627f-a934-429d-81cb-63d8405af436 12/4/2013 1:17 PM
ff0d9ca2-b5c9-4828-ac6c-27e22bd5e47c 12/4/2013 1:13 PM
bp-d637dee5-2231-46f5-a063-f69052131204 12/4/2013 1:12 PM

Modified by cor-el

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medic505
If none of the above resolves your problem, please create a new thread with the details of your issue.
This will allow you to get faster and more personalized assistance to better help you.

Please feel free to post the thread link below.

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Please continue in this thread by medic505:

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IF YOU HAVE A 64 BIT SYSTEM ... There is a compatibility issue with Firefox/Adobe Flash Player.

After disabling 'protected mode' in a Windows Flash file the issues causing Firefox to be very slow and have flash player plugin crashes should be alleviated.

It is a very simple 'fix' and worked perfectly for me.

Please see the posting (by dtaBSe) at:

https://support.mozilla.org/en-US/questions/976986#answer-550612