Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

installed superspyware still getting anoying pop up ads in text

  • 1 reply
  • 3 have this problem
  • 11 views
  • Last reply by cor-el

more options

on pages of text some words have yellow backgrounds if the cursor goes over it up pops a box with ads that are not related to my page content

on pages of text some words have yellow backgrounds if the cursor goes over it up pops a box with ads that are not related to my page content

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

Read this answer in context 👍 1

All Replies (1)

more options

Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.