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have not benn able to open windows 7 email since your last update.

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  • Last reply by cor-el

lehopp1953
lehopp1953
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Since the last update to Firefox I can no longer open my email. When I sign on and Xfinity page opens it says, ah oh, you are not signed in, I sign in and it takes me back to Comcast/ Xfinity home. Then when I click on email it takes me back to the Xfinity sign in box. It keeps repeating this over loop over and over again. I have Windows 7 Home Premium.

Since the last update to Firefox I can no longer open my email. When I sign on and Xfinity page opens it says, ah oh, you are not signed in, I sign in and it takes me back to Comcast/ Xfinity home. Then when I click on email it takes me back to the Xfinity sign in box. It keeps repeating this over loop over and over again. I have Windows 7 Home Premium.

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cor-el
cor-el
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You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.