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Since I downloaded the most recent Firefox update, every time I open Firefox I get a user control popup; admin box isn't checked in FF properties.

  • 4 replies
  • 2 have this problem
  • 8 views
  • Last reply by lmsumner

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Upon startup, I am receiving a User Control popup asking if I will allow the windows NT tool to make changes to my computer. This did not happen until I downloaded the most recent Firefox update. I have verified that the administrator boxes are not checked in the Firefox compatibility tabs from the desktop link or the program. This is very annoying. How can I make this stop?

Also - you never fixed the compatibility issue with the Citrix plugin - is there any update on when this will be fixed?

Upon startup, I am receiving a User Control popup asking if I will allow the windows NT tool to make changes to my computer. This did not happen until I downloaded the most recent Firefox update. I have verified that the administrator boxes are not checked in the Firefox compatibility tabs from the desktop link or the program. This is very annoying. How can I make this stop? Also - you never fixed the compatibility issue with the Citrix plugin - is there any update on when this will be fixed?

All Replies (4)

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What is Windows NT Tool?

Can you check for malware?

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

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This can be caused because Firefox is set to run as Administrator.


Check that Firefox isn't set to run as Administrator.

Right-click the Firefox desktop shortcut and choose "Properties".

Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

  • Privilege Level: "Run this program as Administrator" should not be selected
  • "Run this program in compatibility mode for:" should not be selected

Also check the Properties of the firefox.exe program in the Firefox program folder (C:\Program Files\Mozilla Firefox\).

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I think I discovered the culprit. I downloaded Garmin Express for my new GPS the same day I updated Firefox, and evidently the Garmin software is causing this. I updated the settings suggested in a Garmin forum and am keeping my fingers crossed. I have Security Essentials and ran anti-malware and troubleshooting stuff - nothing evil on the PC unless you count the Garmin software.

I am going to post a separate question for the Citrix issue.

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Yeah, I had had checked that before I posted my question - I read as much as I could find on the site.