Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

How can I create a fIlter to delete only "junk" from the server?

  • 4 پاسخ
  • 1 has this problem
  • 1 view
  • آخرین پاسخ توسّط Randy G.

Randy G.
Randy G.
more options

One of my E-mail accounts is that of a major client. I handle their customer service online. Normally our protocol is to always leave all messages on the server, so for that one Thunderbird account, I have it set to never delete messages on the server.

But the account recently started getting a lot of junk messages. Thunderbird is doing a remarkable job at marking those and placing them in the junk folder for that account. I would like to create a filter that could remove them from the server, preferably those more than "x" days old so I could monitor the activity to be sure that no important message are removed.

I did notice that in "Filters" I can create a custom filter from a header of my choice, but can't seem to create what I want which is: - after mail is marked as Junk by Thunderbird to delete those messages from the server if they are older than "X" days (my choice of "X"). - not delete any other messages from the server for that account

One of my E-mail accounts is that of a major client. I handle their customer service online. Normally our protocol is to always leave all messages on the server, so for that one Thunderbird account, I have it set to never delete messages on the server. But the account recently started getting a lot of junk messages. Thunderbird is doing a remarkable job at marking those and placing them in the junk folder for that account. I would like to create a filter that could remove them from the server, preferably those more than "x" days old so I could monitor the activity to be sure that no important message are removed. I did notice that in "Filters" I can create a custom filter from a header of my choice, but can't seem to create what I want which is: - after mail is marked as Junk by Thunderbird to delete those messages from the server if they are older than "X" days (my choice of "X"). - not delete any other messages from the server for that account

Chosen solution

Try:

  • right click on Junk Folder and select 'Properties'
  • click on 'Retention Policy tab
  • it will select to 'Use my account settings'
  • uncheck this to get other options.
  • select: eg: Delete messages more than x days old.
  • click on OK to save changes.
  • Close and Restart Thunderbird
Read this answer in context 👍 2

All Replies (4)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

try:

  • Tools > Account Settings > Junk Settings for the mail account
  • Bottom right under 'Destination and retention'
  • select: Automatically delete junk older then xx days.
  • click on ok to save changes,
Randy G.
Randy G. Question owner
more options

That's worth a shot, and I appreciate the assistance. I am going to try it, but I believe that this will only delete the junk from the junk folder on my end and will not affect the server side. The server settings in Thunderbird which I am required to use has to be set to leave mail on the server: 

 "Server Settings/Leave Mail on Server"
Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Chosen Solution

Try:

  • right click on Junk Folder and select 'Properties'
  • click on 'Retention Policy tab
  • it will select to 'Use my account settings'
  • uncheck this to get other options.
  • select: eg: Delete messages more than x days old.
  • click on OK to save changes.
  • Close and Restart Thunderbird
Randy G.
Randy G. Question owner
more options

I believe that did it! Thank you. I am running those changes on a secondary E-Mail address for the same job and server and it appears to be working properly.