Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Rec'd 'FIREFOXWARNING' possible virus, call XXX

  • 2 پاسخ
  • 2 have this problem
  • 1 view
  • آخرین پاسخ توسّط FredMcD

more options

"Browser.Hijack.Spy/Trojan.FakeAV-Download Please call Tech Support XXX" Ran Microsoft Security Essentials, no threat found. Is this for real ? ? ? Firefox Warning " Your Windows Computer Might Be Infected

                   XXX

Please call Tech Support as soon as possible The system may have found (2) viruses that pose a serious threat

                Browser.Hijacker.Spy / Trojan.FakeAV-Download
                     Your system may be at high risk.

Your financial and personal information may NOT be secure. Please call XXX NOW for emergency support."

edit:removed malicious phone number

"Browser.Hijack.Spy/Trojan.FakeAV-Download Please call Tech Support XXX" Ran Microsoft Security Essentials, no threat found. Is this for real ? ? ? Firefox Warning " Your Windows Computer Might Be Infected XXX Please call Tech Support as soon as possible The system may have found (2) viruses that pose a serious threat Browser.Hijacker.Spy / Trojan.FakeAV-Download Your system may be at high risk. Your financial and personal information may NOT be secure. Please call XXX NOW for emergency support." edit:removed malicious phone number

Modified by philipp

All Replies (2)

more options

Hello eaglesclw, probably you are in a fake website, but if you are suspicious for malware then, try all the next free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

more options

. Whenever you get a message / popup that software / files need to be updated, or a claim that your system has mal-ware;

DO NOT USE ANY OF THE PROVIDED LINKS

While the update notice may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org. {web link}

If the message says you have a virus, how could it know? FAKE ! !

You can also report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}